Shipping policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–12 business days
- Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 10–20 business days
Please note that shipping times may vary during holidays or due to carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may apply on eligible orders.
Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer. If your package appears lost, please contact us and we will do our best to assist you.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Orders shipped to incorrect addresses provided by the customer may not be eligible for replacement or refund. Contact If you have any questions regarding shipping, please contact us at: hello@uvchef.com